Question 1

What is KeptMind?

Accepted Answer

A voice-first task app for ADHD brains. Talk into your phone, KeptMind sorts your thoughts into next steps, and shows less on bad days. Built for the brains that do not fit forms. KeptMind is a voice-first task management app designed for ADHD brains, parents in chaos, and anyone whose head is too full for traditional productivity tools. The product premise is simple: most task apps were built for neurotypical workflows that assume you can sit down, organize your thoughts, fill in forms, and maintain a system over time. ADHD brains rarely meet those assumptions on a typical day. KeptMind starts from the inverse premise — it accommodates a tired, distracted, or overwhelmed brain by lowering the cost of capture and shrinking the visible list when capacity is low. ## What KeptMind actually does Three core capabilities make up the product: **Voice capture under 12 seconds.** From the lock screen, you can hold the microphone widget, speak your messy half-formed thought, and KeptMind turns it into a structured task. No unlocking, no app launch, no form to fill. The capture path is engineered for the moments where typing fails — in the car, mid-conversation, just after waking, walking somewhere, anytime your hands or attention are not available for a keyboard. **AI parsing into Today list.** What you spoke gets parsed automatically: the AI identifies the task, extracts the date if you mentioned one, infers priority from your tone and word choice, and routes it into your Today list or Backlog. You do not need to assign a project, pick a category, or set a deadline manually — the system does the triage step that ADHD executive dysfunction typically stalls on. **Energy-aware Today list.** Every morning KeptMind asks how you are feeling — good, meh, or bad. On low-energy days, the visible list shrinks to the smallest viable subset. On high-energy days, it expands. The full backlog never disappears (one tap shows it) but the default view matches the day you are actually living, not the day a productivity coach thinks you should be living. ## Who KeptMind is for The most common KeptMind user has tried 5+ task apps before finding it. The pattern that brings people in: enthusiastic adoption of a complex tool (Notion, Todoist with elaborate setup, Asana for personal use), 2-3 weeks of feeling productive while configuring it, then collapse on a bad week and abandonment. Most users describe the search for "something that just works when I am not at my best." KeptMind is designed specifically for that user. It also works well for: - **Parents with small children** — capture happens between school pickups and bedtime; typing is rarely available - **Founders and operators** — too many open loops, calendar already broken, voice into the void is faster - **People in burnout recovery** — energy-aware Today reduces the shame of seeing a full list on bad days - **Students** — voice capture between classes, in transit, mid-conversation about due dates It is not designed for users who genuinely enjoy maintaining productivity systems — they tend to find it underpowered. Notion, Todoist, or Things 3 are better fits for that user. ## What KeptMind deliberately does not do Three features that most task apps have are deliberately absent: - **No streaks or shame counters**. Missing a day does not break a counter. Yesterday's undone task does not show with a red badge. The app does not display the cost of bad days. - **No team features**. KeptMind is single-user by design. Shared task lists with other people produce coordination overhead that ADHD brains rarely benefit from. - **No nested project hierarchies**. Tasks are flat. The "where does this go?" decision happens automatically (via AI parsing) or not at all. ## Pricing summary KeptMind Starter includes a 14-day free trial, then $3/month for unlimited capture, SMS/call nudges, and calendar sync. Plus (€14.99/month) adds weekly planning and unlimited task splitting. Family (€19.99/month) shares Plus across up to 5 people. See [plans overview](/help/plans-overview) for the full comparison. ## Frequently asked questions ### Is KeptMind only for people with ADHD? No. The design choices benefit anyone whose attention budget is variable: parents, people in burnout recovery, students during exam season, anyone traveling across time zones often. ADHD is the most common reason people find KeptMind, but it is not the only one. ### Does KeptMind work on iPhone and Android? Yes — both platforms have full feature parity. iOS is in the App Store; Android is in Google Play. The web app at keptmind.com handles sign-up, account management, and works as a fallback if you need to access your tasks from a desktop, but the mobile apps are the primary interface. ### Where is KeptMind based? KeptMind is built in Tallinn, Estonia, by HellYes Studio. Servers are in Frankfurt, Germany. Data stays in the EU. The team is small (under 10 people) and self-funded. ### How is KeptMind different from Apple Reminders or Google Tasks? Apple Reminders and Google Tasks are excellent free task tools but were not designed for ADHD-specific patterns. The differences that matter: KeptMind's voice capture is purpose-built for short messy thoughts (faster than Siri / Assistant for the same task), the AI parsing handles triage that those tools require you to do manually, and the energy-aware Today list has no equivalent. For users whose primary failure mode is not capturing at all, KeptMind closes that gap; for users who already capture reliably with a free tool, KeptMind's differentiation is smaller. For an in-depth comparison with several popular task apps, see the [productivity apps comparison](/blog/adhd-productivity-apps-2026) on the blog.

Question 2

How do I create an account?

Accepted Answer

Sign up with email or Google on the web or in the app. Takes under 60 seconds, no credit card required. Creating a KeptMind account is intentionally fast — under 60 seconds from opening the app to your first capture. No onboarding quiz, no mandatory tutorial. The goal is to get you capturing thoughts as quickly as possible. ## Sign up on mobile (recommended) 1. Download KeptMind from the [App Store](https://apps.apple.com/app/keptmind) (iOS) or [Google Play](https://play.google.com/store/apps/details?id=com.keptmind.app) (Android) 2. Open the app and tap **Get started** 3. Choose **Sign up with Google** (one tap, uses your existing Google account) or **Sign up with email** (enter email + choose a password) 4. You land directly in the capture screen — ready to speak your first thought Google sign-up is faster because it skips the password step entirely. Email sign-up sends a verification email; you can use the app immediately but some features (calendar sync, export) require verification first. ## Sign up on web Go to [keptmind.com/signup](/signup). Same two options: Google or email. After sign-up, the web shows your account dashboard. For daily use, the mobile app is the primary interface — the web is for settings, export, and account management. ## After sign-up Once signed in, you see four tabs: **Capture** (voice/text input), **Tasks** (your Today list), **Energy** (daily check-in), and **Calendar** (if connected). The first thing to try: tap the microphone on the Capture tab and say whatever is loudest in your head right now. KeptMind parses it into a task automatically. ## Forgot password On the sign-in screen, tap **Forgot password**. Enter your email; we send a reset link within 60 seconds. The link expires after 1 hour. If you signed up with Google, there is no KeptMind password — use the Google sign-in button instead. ## Multiple devices Sign in on as many devices as you want — iPhone, Android tablet, web browser. Everything syncs in real time. Voice captures from any device appear in the same Today list. There is no device limit on any plan. ## Frequently asked questions ### Can I use KeptMind without creating an account? No — an account is required because your tasks, captures, and energy logs need to sync across devices and persist between sessions. The account is free and we do not sell your data. ### Can I change my email later? Yes. Settings → Account → Change email. You will need to verify the new email before the change takes effect. ### Can I delete my account? Yes. Settings → Data → Delete account. This permanently removes all your data within 30 days. Export first if you want to keep anything — see [How do I export all my data?](/help/export-data). ### Is there a minimum age? You must be 16 or older to create an account (GDPR requirement for EU users). Parents can create accounts for children under 16 with parental consent.

Question 3

How does voice capture work?

Accepted Answer

Hold the mic, speak briefly — KeptMind turns your words into structured tasks in under 12 seconds. No forms, no typing, no project selection required. Voice capture is the core interaction in KeptMind. The design goal: get a thought from your head into a structured task faster than any other method, with zero executive function required beyond speaking. The target is under 12 seconds from thought to saved task. ## How to capture 1. **From the lock screen**: tap the KeptMind widget (iOS) or notification shortcut (Android). The mic activates immediately — no unlock required. 2. **From inside the app**: tap the microphone icon on the Capture tab. 3. **Speak naturally**: one sentence is enough. "Call dentist tomorrow morning" or "the budget thing for Marek, can we do it Wednesday?" — both work. Messy is fine; the AI handles interpretation. 4. **Stop speaking**: the capture auto-saves after a brief silence (about 1.5 seconds). Or tap the stop button manually. 5. **Review (optional)**: the parsed task appears immediately. You can edit the title, date, or energy level before confirming — or just let it save as-is. ## What happens after you speak The audio uploads to our EU servers, gets transcribed into text, and then the AI parsing layer interprets the text into a structured task: - **Task title**: extracted from the core action in your sentence - **Date/time**: if you said "tomorrow", "Friday", "next week", etc., the task gets scheduled accordingly - **Energy level**: inferred from context — "quick email" gets tagged low-energy; "write the proposal" gets tagged high-energy - **Priority**: if you said "important", "critical", "urgent", or similar, the task gets flagged The parsed task lands in your Today list (if scheduled for today) or Backlog (if scheduled later). You do not need to assign a project, pick a category, or fill any form. ## Tips for better captures - **Say the action verb first**: "Schedule dentist" works better than "I should probably schedule the dentist sometime" - **Name people directly**: "Text Marek about budget" beats "text him about it" — the AI uses names for context - **Include dates naturally**: "Friday at 3pm" or "next Monday" — the date parser handles most natural-language formats - **Keep it short**: the median successful capture is under 12 seconds. Longer captures (60+ seconds) work but produce less precise parsing - **Do not worry about grammar**: "uh, the thing for the meeting, the slides, can I do those Wednesday" is a perfectly valid capture ## When voice does not fit Voice capture is not always the right mode. In meetings where speaking aloud is awkward, in quiet shared offices, or when you need to capture something very precise (a URL, a phone number), text capture is better. The Capture tab has a text input alongside the mic — same AI parsing, just typed instead of spoken. ## Lock-screen widget setup The lock-screen widget is what makes voice capture genuinely fast. Without it, you need to unlock → find app → open → tap mic (4 steps, ~8 seconds). With it, you tap once from the lock screen (1 step, ~2 seconds to start recording). **iOS**: Long-press the Lock Screen → Customize → Add Widget → KeptMind → Mic widget. Place it where your thumb naturally rests. **Android**: Add the KeptMind widget to your home screen. On Android 13+, you can also add it to the lock screen via Settings → Lock screen → Widgets. ## Frequently asked questions ### How accurate is the transcription? For clear English speech in a quiet environment: 95-98%. For ADHD-style speech (fast, hesitant, trailing off) in normal environments: 85-92%. The AI parsing tolerates common transcription errors — even at 85% accuracy, the resulting task is usually recognizable and actionable. ### Does it work in Estonian? Yes. Set capture language to Estonian in Settings → Voice. Accuracy is slightly lower than English (80-90%) but sufficient for daily use. ### What if I capture something private? Audio is deleted within 24 hours of transcription. The text transcript stays in your account (encrypted at rest) until you delete it. We do not train AI models on your captures. See [Are my recordings secure?](/help/data-security) for the full privacy architecture. ### Can I capture multiple tasks in one recording? Yes — if you say "call dentist and also email Marek about the slides", the AI often splits this into two separate tasks. It works about 80% of the time for two items; for three or more, it is more reliable to do separate captures. ### What is the maximum capture length? There is no hard limit, but captures over 60 seconds produce less precise parsing. The sweet spot is 5-15 seconds per thought. If you have a longer brain dump, the [30-second voice dump technique](/blog/how-to-brain-dump-30-seconds-voice) works better than one long recording.

Question 4

Voice recognition not working — what to do?

Accepted Answer

Check microphone permission, network, and language settings. Most issues are permission-related and resolve in under 60 seconds. Voice capture failing is the most common help request because it has many possible causes — permissions, network, microphone hardware, language settings, accent and pronunciation handling. The fix is usually one specific thing rather than something complex; this article walks through the diagnostic order from most likely to least. ## First: check microphone permission About 70% of voice-capture failures we see are permission-related. The app needs microphone access; if iOS or Android revoked it (which can happen after OS updates), no audio reaches the server. **On iOS:** 1. Open Settings (the gear app, not in KeptMind) 2. Scroll down and tap KeptMind 3. Ensure Microphone is on 4. Also enable Speech Recognition if listed 5. Reopen KeptMind and test capture **On Android:** 1. Open Settings → Apps → KeptMind → Permissions 2. Ensure Microphone is allowed 3. On Android 13+, ensure Background allowed if you use voice from the lock-screen widget 4. Reopen and test ## Second: check network Voice transcription requires uploading audio to our servers. If you are on a slow or unstable connection (poor mobile signal, captive Wi-Fi like a coffee-shop or hotel network), the upload may time out and the capture fails silently. Test by switching to a different network — connect to your home Wi-Fi if you were on cellular, or vice versa. If voice works on one network and not another, the issue is network-side, not app-side. Captive portals (login screens at hotels, airports, cafes) frequently block audio upload until you complete sign-in; try opening any web page in your browser to trigger the captive portal flow first. ## Third: try a quiet environment Background noise reduces transcription accuracy substantially. If captures are happening but coming back as gibberish, try the same phrase in a quiet room. ADHD speech under noise (kitchen, car, walking outside) often transcribes to nothing because the speech-to-text engine cannot separate your voice from ambient sound. For consistently noisy environments, consider: - Bringing the phone closer to your mouth (under 30cm reduces noise pickup substantially) - Using AirPods or Bluetooth headset with built-in microphone — the microphone proximity helps the engine focus on your voice - Switching to text capture for those moments — typing is reliable in noise where voice is not ## Fourth: check language setting KeptMind supports voice transcription in English (best accuracy) and Estonian (good accuracy on standard speech). Other languages work via Google's speech engine but accuracy varies. If your captures are being transcribed in the wrong language (e.g. you speak English but the transcript comes out as garbled Estonian-looking text), check **Settings → Voice → Capture language**. Set it to your primary speaking language. The language setting affects how the engine interprets phonemes; mismatched setting produces consistently garbled output. ## Fifth: check microphone hardware Less common but worth ruling out — your phone's microphone itself may be physically blocked or damaged. Test by recording a voice memo in your phone's built-in voice recorder app (iOS Voice Memos, Android Recorder). If that fails too, the issue is hardware, not KeptMind. Common physical issues: dust in the mic port, screen protector blocking the mic, or water damage from a recent splash. ## When the standard fixes do not work A small fraction of voice-capture issues come from edge cases: - **Custom accessibility settings** — VoiceOver, TalkBack, or other assistive tech can interfere with the capture flow. Try toggling these temporarily to test. - **VPNs** — some VPN configurations route audio through unstable paths. Disable VPN, test capture, then re-enable. - **Older phones** — devices older than 5 years may struggle with the audio upload because of slower processors. Capture still works but takes longer; if it consistently times out, this may be the cause. - **Specific Android skins** — some manufacturer skins (especially older Samsung One UI versions) have aggressive battery optimization that can kill the capture mid-upload. Whitelist KeptMind in battery optimization settings. ## When to email us If you have tried the steps above and voice still fails, email **hello@keptmind.com** with: - Device model (e.g. iPhone 14 Pro, Samsung Galaxy S23) - OS version (Settings → General → About on iOS; Settings → About phone on Android) - KeptMind version (Settings → About → Version) - A description of what happens (silent fail, garbled text, app crash, etc.) - Whether the built-in phone voice recorder works We respond within 1 business day for voice-capture issues because we know it blocks daily use. About 90% of cases resolve via email troubleshooting; the remaining 10% are real bugs we fix in the next release. ## Frequently asked questions ### Why does voice work on iOS but not Android (or vice versa)? iOS and Android use different underlying speech engines (Apple Speech vs Google Speech). The audio path also differs slightly — iOS captures via AVAudioEngine, Android via AudioRecord. Bugs occasionally affect one platform and not the other; if you see a platform-specific issue, that is normal and we treat platform-specific bug reports with priority. ### Can I use KeptMind voice capture on a smartwatch? Apple Watch capture is in beta — it works but feels rough. Wear OS support is on the roadmap, not yet shipping. For now, we recommend phone-based capture for reliability. ### How accurate should I expect transcription to be? For clean English speech in a quiet environment: 95-98% word accuracy. For ADHD-style speech (fast, hesitant, mid-stride) in normal environments: 85-92%. For non-English or accented English in noisy environments: 75-85%. The captured task usually remains recognizable even at 75% accuracy because the AI parsing tolerates common transcription errors. If your accuracy is consistently below 80%, the workarounds above (language setting, environment, custom vocabulary) usually help. ### Are there other voice tips? Three small habits that consistently help: speak the date naturally ("Friday at 3pm" works better than "tomorrow"); name the person directly ("text Marek about budget" beats "text him about it"); and use action verbs first ("schedule dentist" beats "I should probably schedule the dentist sometime"). The AI parsing keys on these patterns and produces cleaner tasks. For a deeper dive into how voice capture is supposed to work in normal use, see the [voice capture article](/help/voice-capture). For an SEO/research view of the broader voice-first ADHD productivity question, see the blog post on [voice-to-task for ADHD](/blog/voice-to-task-adhd-guide).

Question 5

What are energy levels?

Accepted Answer

KeptMind adapts how much it shows based on your daily energy. Mark good, meh, or bad each morning — the Today list shrinks or expands accordingly. Energy levels are KeptMind's core differentiator from generic task apps. Most task tools show you everything all the time, regardless of whether you have the capacity to act on it. KeptMind asks one question each morning — "how is your energy today?" — and adapts the visible list based on your answer. The result: on bad days you see less (reducing overwhelm), on good days you see more (using capacity while it is available). ## The three levels **Good** — full executive function available. The Today list shows all scheduled tasks including high-energy items (deep work, complex decisions, difficult conversations). This is the day to tackle the hard things. **Meh** — routine execution available but creative/complex work is harder. The Today list shows medium and low-energy tasks; high-energy items are hidden (still accessible via one tap, just not in the default view). This is the day for email, admin, routine calls. **Bad** — mainly reactive capacity. The Today list shrinks to 1-3 items maximum, all low-energy. Push reminders for non-critical items pause. The app shows one clear next step rather than a wall of obligations. This is the day to do one small thing and protect yourself from collapse. ## How to set your energy The morning check-in appears when you first open the app each day (configurable time in Settings → Energy → Check-in time). Three buttons: good / meh / bad. One tap. Takes 2 seconds. You can change your energy level at any time during the day by tapping the energy indicator in the top bar. If you marked "bad" at 8am but feel better by noon, switch to "meh" or "good" — the list adapts immediately. ## How tasks get energy tags Every task in KeptMind has an energy tag: **low**, **medium**, or **high**. The tag is assigned automatically by the AI when you capture via voice (based on the complexity and cognitive demand implied by your words), or you can set it manually when creating or editing a task. Examples of how the AI assigns energy: - "reply to Marek's email" → low energy (short, routine, no decision) - "schedule next week's meetings" → medium energy (requires some coordination) - "write the project proposal" → high energy (creative, sustained attention) The energy tag determines which daily-energy state surfaces the task. A high-energy task only appears in the default Today view when you mark energy as "good". A low-energy task appears regardless of energy state. ## Why this matters for ADHD ADHD energy is less predictable than neurotypical energy. Medication wear-off, sleep debt, rejection-sensitive episodes, and hyperfocus crashes can all cut available capacity dramatically and unpredictably. A system that cannot handle energy variance does not handle ADHD. The energy-aware Today list is the structural answer: it adapts to capacity rather than fighting against it. Adults who use the energy check-in consistently report substantially less morning overwhelm — the gap between "everything I should do" and "what I actually have capacity for" is reduced from a wall of failure to a manageable list. ## Tracking patterns over time After 4-6 weeks of daily check-ins, Settings → Energy → Patterns shows your energy distribution across days of the week, time of month, and correlation with sleep/exercise if you track those. Many users discover patterns they did not expect — Wednesdays are consistently harder than Mondays, or bad days cluster after weekends with too much social demand. The pattern data informs better scheduling: put deep-work blocks on your reliably-good days, protect your reliably-bad days from heavy commitments. ## Frequently asked questions ### What if I forget to check in? The app defaults to "meh" if you do not check in by the configured time. This is intentional — meh is the safest default because it shows medium and low tasks without overwhelming you with high-energy items. You can always change it later in the day. ### Can I disable energy levels entirely? Yes. Settings → Energy → Disable energy mode. The Today list then shows all tasks regardless of energy tag, like a traditional task app. Most users who try this revert within a week because the overwhelm returns. ### Do energy levels affect reminders? Yes. On "bad" days, push reminders for non-critical tasks are paused automatically. Critical reminders (items you explicitly flagged) still fire. SMS and call escalation for critical items also still fires. The logic: if you marked the day as bad, you do not need 5 pings about routine tasks making it worse. ### How does this interact with medication? Many ADHD adults on stimulant medication find that their energy check-in correlates with medication timing. "Good" often maps to peak medication hours; "meh" to the tail end; "bad" to unmedicated mornings or post-crash evenings. The system does not know about your medication — it just responds to what you report. The correlation is useful data for your own scheduling. For the broader framework on planning around energy, see the blog post on [energy-based productivity for ADHD](/blog/energy-based-productivity-adhd). For what to do specifically on bad days, see [How to use KeptMind on a tired day](/help/low-energy-days).

Question 6

How to use KeptMind on a tired day?

Accepted Answer

Talk, do not type — let KeptMind pick a small next step. Mark energy as bad to shrink the Today list, snooze non-critical items, and keep the day functional rather than ambitious. Bad days are exactly when ADHD productivity systems are most likely to fail. The day starts hard, the inbox feels heavier than usual, the standard tasks feel impossible, and the typical response is either to push harder (which produces faster collapse) or to abandon the system entirely (which makes tomorrow worse). KeptMind is designed for these days specifically — the bad-day workflow is a deliberate, supported path rather than something the user has to invent. ## The five-step bad-day protocol **Step 1: mark energy as bad** in the morning check-in. The Today list shrinks immediately to the smallest viable subset of your tasks. Items with high energy requirements get hidden until tomorrow; items you flagged as critical stay visible regardless. **Step 2: use voice, not typing**. Capture friction is highest when executive function is lowest. Hold the mic, say the messy thought, let KeptMind sort. Do not try to plan or organize — just capture what is in your head and trust the system to handle the rest. **Step 3: pick one item from the shrunk list**. Not three, not five — one. The bad-day mode surfaces a "next single thing" prominently. Doing one thing on a bad day is success; trying to do five and finishing zero is the failure mode that produces shame on top of the difficulty. **Step 4: snooze non-critical items** with one tap. Snoozing reschedules them for tomorrow without removing them. The visual relief of seeing a shorter list is real and immediate; the items you snoozed will not disappear or be forgotten — they reappear when you mark energy as medium or good again. **Step 5: accept the day for what it is**. Bad days are real, finite, and not your fault. The honest goal is not to "salvage" them with extra effort — it is to not make tomorrow worse by burning out further. Doing one item, going to bed early, and starting fresh is the right move more often than ADHD adults realize. ## What KeptMind does automatically on bad days When you mark energy as bad, several things happen behind the scenes without you having to configure them: - **Push reminders pause** for non-critical tasks. Critical reminders still fire (you opted in to those for a reason), but the everyday "you have 5 things due" pings stop until tomorrow. - **Escalating SMS/call nudges** scheduled for low-priority items get bumped 24 hours. - **Suggestion language softens** — the app stops asking "ready for a hard task?" and starts asking "want to try one small thing?" - **The Today list reorders** by energy fit, not by deadline. A 5-minute task you can do now floats above the deep-work block you cannot start. ## What does NOT happen on bad days Two things many users ask about that we deliberately do not do: - **No streak break or shame indicator**. There is no "you skipped a day" message, no broken counter, no red badge. Bad days are not failures; the app does not treat them as such. - **No reminder that you are behind**. The hidden tasks are hidden, not summarized as "you are X items behind." When you mark energy as good again, items return to the list normally with no commentary. ## Tracking patterns over time Energy logs accumulate quietly. After 4-6 weeks of consistent check-ins, the patterns map (Settings → Energy → Patterns) reveals your typical bad-day frequency, what days of the week tend to be hardest, and whether bad days correlate with sleep, social load, or other factors. Many users discover patterns they did not expect — Mondays are not actually their hardest day, or bad days cluster after weekends with too much social demand. This data informs better long-term scheduling. For the broader framework on planning around energy patterns, see the blog post on [energy-based productivity for ADHD](/blog/energy-based-productivity-adhd). The bad-day protocol described here is the daily-level expression of that framework. ## Frequently asked questions ### What if I mark every day as bad? The system trusts your self-report. There is no nag if you mark bad days for weeks running. However, if the pattern persists, the Energy Patterns view starts to surface a gentle "consider talking to someone" prompt — not as judgment, but because chronic low energy beyond a few weeks is often signal of something (sleep deficit, untreated comorbidity, burnout, depression) that warrants attention beyond the app. ### Can I undo "energy = bad" if I feel better later? Yes. Tap the energy indicator in the top bar and switch to medium or good. The Today list adapts immediately; previously-hidden items reappear. There is no penalty or commitment. ### What if a bad day stretches into a bad week? Treat the week the way you treat the day — pick one important thing to keep moving, snooze the rest, and resist the urge to "make up for lost time" when the energy returns. Most ADHD adults who try to compensate for a bad week with an aggressive recovery week produce another bad week immediately after. The honest move is to accept the week as is and keep the next one normal rather than ambitious. ### Does this work for non-ADHD users? Yes. The bad-day protocol benefits anyone whose attention budget is variable — parents of small children, students during exam season, recovering from illness, working through grief. ADHD is the most common reason people first reach for KeptMind, but the energy-aware design helps anyone whose capacity is honest rather than constant.

Question 7

Which plans are available?

Accepted Answer

Starter, Plus, and Family — see live pricing at keptmind.com/pricing. Starter includes a 14-day free trial, then $3/month. KeptMind has three plans on the pricing page: **Starter**, **Plus**, and **Family**. **Starter** is the entry plan: a **14-day free trial** (card required at signup), then **$3/month** for full Pro features — unlimited capture, SMS/call nudges, and calendar sync. **Plus** and **Family** add weekly AI planning and household sharing at their existing prices. ## What is in each plan **Starter** (14-day free trial, then $3/month): - Unlimited voice and text capture - Unlimited tasks and energy-aware Today - Unlimited push reminders - SMS and voice-call nudges (escalation) - Google Calendar sync - CSV export and custom escalation rules - Cancel before day 14 and you are not charged **Starter includes former Pro features** — there is no separate €0 forever tier for new signups. **Plus** (€14.99/month): - Everything in Pro - "Draft my week" — AI suggests a weekly plan from your captured tasks - Unlimited task splitting on overwhelming inputs - Priority support **Family** (€19.99/month, up to 5 members): - Everything in Plus for up to 5 people - Family invite links - Shared family nudges for household logistics - One bill, shared access ## Which plan should you actually pick? Start with the **14-day Starter trial** on web (Stripe) or Android (Google Play). You get full Pro-level features during the trial. After 14 days, billing is $3/month unless you cancel in billing settings before the trial ends. Upgrade to **Plus** when the weekly planning feature would meaningfully reduce your planning load, or when you need unlimited AI task splitting. Pick **Family** when there are 2+ people in your household coordinating shared logistics (school pickups, appointments, errands). The shared-nudge feature changes household coordination; for solo use, Plus is the same feature depth at lower cost. ## Frequently asked questions ### Can I switch plans? Yes, any direction, anytime. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the end of the current billing period — you keep paid features until then. Canceling Starter/Pro preserves your data; paid-only features (escalation, calendar sync) stop when the subscription ends. ### Is there an annual discount? Yes, all paid plans are roughly 17% cheaper if billed annually. The signup flow shows monthly and annual side by side. If you commit to using KeptMind for a year, annual is the better economics; if you are still evaluating, monthly is safer. ### Is there a free trial? Yes — **Starter includes a 14-day free trial** on web (Stripe Checkout) and Android (Google Play). A payment method is required up front; you are not charged until the trial ends. Cancel before day 14 in billing settings to avoid the $3/month charge. Plus and Family do not include a trial; they bill at signup. ### Are there student or non-profit discounts? Yes. Email hello@keptmind.com with verification (student ID, non-profit registration) and we apply a 50% discount on all paid plans. The discount renews as long as your status is current. ### What if I lose my job and need to downgrade? Cancel Starter in Stripe or Google Play billing settings (see [cancel Pro plan](/help/cancel-pro)). We never lock you out of your data. If you need help, hello@keptmind.com — we can offer temporary discounts in genuine hardship cases. For the full feature comparison and current pricing, see [keptmind.com/pricing](/pricing). For canceling specifically, see the [cancel Pro plan article](/help/cancel-pro).

Question 8

How do I cancel my Pro plan?

Accepted Answer

Cancel in App Store, Google Play, or Stripe billing settings. Your data stays; paid features end when the billing period ends. Canceling your KeptMind Pro (or AI+) subscription is handled through your device's app store — not inside KeptMind itself. This is how all iOS and Android subscriptions work: Apple and Google manage the billing, so cancellation goes through them. ## Cancel on iOS 1. Open the **Settings** app on your iPhone (the gear icon — not KeptMind settings) 2. Tap your name at the top (Apple ID) 3. Tap **Subscriptions** 4. Find **KeptMind** in the list and tap it 5. Tap **Cancel Subscription** and confirm Your Pro features remain active until the end of the current billing period. After that, you return to the Free plan automatically. ## Cancel on Android 1. Open the **Google Play Store** app 2. Tap your profile icon (top right) 3. Tap **Payments & subscriptions → Subscriptions** 4. Find **KeptMind** and tap it 5. Tap **Cancel subscription** and follow the prompts Same as iOS: features stay active until the period ends, then you revert to Free. ## Cancel on web (Stripe) If you subscribed via the web (keptmind.com/pricing), your subscription is managed through Stripe rather than the app stores. To cancel: 1. Sign in at keptmind.com 2. Go to **Settings → Billing → Manage subscription** 3. The Stripe customer portal opens — click **Cancel plan** ## What happens after cancellation - **Your data stays**. Tasks, captures, energy logs — nothing is deleted. You keep full access to everything you created. - **You return to Free**. The features that require Pro (SMS/call escalation, multiple calendar sync, longer history) become unavailable. Core features (voice capture, Today list, energy check-in, push reminders) continue working. - **History retention shortens**. Free retains 30 days of capture history; Pro retains 6 months. After downgrade, captures older than 30 days are archived (not deleted) — they stop appearing in search but remain in your export. - **No penalty**. We do not send guilt emails, lock you out, or make the downgrade experience unpleasant. You can re-subscribe anytime with one tap. ## Refunds Apple and Google handle refund requests for subscriptions purchased through their stores. KeptMind cannot issue refunds for app-store purchases directly — you need to request through Apple (reportaproblem.apple.com) or Google Play (play.google.com/store/account). For web (Stripe) subscriptions, email hello@keptmind.com within 14 days of charge for a full refund. After 14 days, we pro-rate. ## Frequently asked questions ### Can I pause instead of cancel? Not currently. The workaround: cancel, use Free for as long as you need, then re-subscribe when ready. Your data and settings persist across the gap. ### Will I lose my tasks if I cancel? No. Cancellation affects features (escalation, history depth), not data. Every task you ever created remains in your account on the Free plan. ### Can I switch from Pro to AI+ (or vice versa)? Yes. In the same subscription management screen (App Store, Play Store, or Stripe portal), choose the different plan. The switch takes effect at the next billing cycle; you are not double-charged. ### I canceled but I am still being charged? This usually means the cancellation did not complete in the app store. Re-check the subscription screen (steps above). If it shows "canceled" but you are still charged, contact Apple or Google support — they handle billing disputes for app-store subscriptions. For Stripe subscriptions, email hello@keptmind.com immediately. For an overview of what each plan includes, see [Which plans are available?](/help/plans-overview).

Question 9

Are my recordings secure?

Accepted Answer

Yes. Voice recordings are encrypted in transit, processed within 24 hours, and never used to train third-party AI models. Transcripts stay in your account; audio is deleted automatically. KeptMind handles voice data with the discipline its intimacy deserves. Voice captures often contain medical concerns, relationship doubts, work frustrations, financial stress, and the names of people you care about. The privacy and security architecture is designed around treating that content as the sensitive data it is, not as just another input. ## How voice data flows through KeptMind When you capture a voice note in the app, here is what happens: 1. **Capture happens on-device** — the audio stream is recorded locally on your phone first. No part of your voice leaves the device until you finish speaking and the capture is saved. 2. **Transit is encrypted** — when the audio uploads for transcription, it travels over TLS 1.3. The audio file in transit is encrypted end-to-end between your device and our processing servers. 3. **Transcription happens on EU servers** — KeptMind processes audio on infrastructure located in Frankfurt, Germany. The audio file is held in volatile memory long enough to produce a transcript, then the audio file is deleted within 24 hours. 4. **Transcripts stay in your account** — the text version of your capture is stored in your task system, encrypted at rest. You can read, edit, export, or delete it at any time. 5. **Tasks and metadata** are stored alongside the transcript — the parsed task, energy level, scheduling info. None of this is shared externally. ## What we do not do Three things are explicitly excluded from how we handle your data: - **No training on your voice or transcripts**. Your captures are not used to train any AI model — ours, OpenAI's, Anthropic's, or anyone else's. The transcription provider receives the audio for processing only and contractually cannot retain or train on it. - **No cross-site tracking**. We do not run third-party tracking pixels, ad networks, or behavior fingerprinting. The site has no Facebook Pixel, no Google Ads tracking, no fingerprinting libraries. - **No selling data**. We do not sell, rent, or share user data with marketers, data brokers, or any commercial third party. ## GDPR and your rights KeptMind is GDPR-compliant by design. As a user (in the EU or elsewhere — we extend GDPR rights globally), you have: - **Right of access**: download a complete export of your data anytime — see [How do I export all my data?](/help/export-data) - **Right of erasure**: delete your account and all associated data permanently from Settings → Data → Delete account - **Right to rectification**: edit any captured task or transcript directly - **Right to portability**: the export is JSON, machine-readable, importable into other tools - **Right to object**: opt out of the few optional analytics signals (none required for the service) To exercise any of these rights, use the app settings or email hello@keptmind.com. We respond within 5 business days for normal requests and 30 days maximum for complex ones (the GDPR ceiling). ## Retention periods - **Audio files**: 24 hours maximum after transcription - **Transcripts and tasks**: kept until you delete them or close your account - **Account metadata** (email, plan, signup date): kept while account is active; deleted within 30 days of account closure - **Server logs**: 30 days, scrubbed of personally identifying information after 7 days - **Backups**: encrypted, retained 30 days, then permanently destroyed ## Frequently asked questions ### Can I use KeptMind without my voice ever leaving my device? Partially. Text capture is fully on-device — the only outbound network traffic is the task save. Voice capture requires uploading audio for transcription because the on-device speech models we have evaluated are not yet accurate enough for ADHD-style speech (fast, hesitant, code-switching). We are tracking on-device transcription progress and will make it available as a setting once the accuracy gap closes. ### What if a hacker gets into my account? KeptMind requires email + password (with optional 2FA via TOTP). If you suspect unauthorized access, change your password immediately and email hello@keptmind.com — we can audit recent access and force a session reset across all devices. We do not allow login from new devices without an email confirmation if you have 2FA enabled. ### Are voice captures encrypted at rest in addition to in transit? Audio files in our 24-hour processing window are not encrypted at rest separately from the disk-level encryption on EU servers (which encrypts everything by default). Transcripts and tasks are encrypted at rest with per-account keys. The trade-off: encrypting individual audio files at the application layer would slow transcription by 2-4x and the file is deleted within hours anyway. ### What happens during a security incident? KeptMind follows a documented incident response process. If user data is involved, affected users are notified within 72 hours (GDPR requirement) with the specific incident scope and remediation steps. We have not had a publicly-disclosed security incident to date; if we do, we will publish a post-mortem and you will hear from us directly. ### Can I see KeptMind's security audit? We undergo annual third-party security review (penetration testing + SOC 2 readiness assessment). The summary report is available on request from compliance@keptmind.com for enterprise customers and partners. Individual users do not typically request it but can if interested. For the full privacy policy with legal-grade detail, see [keptmind.com/privacy](/privacy). For exporting your data right now, see [How do I export all my data?](/help/export-data).

Question 10

How do I export all my data?

Accepted Answer

Full JSON export is available from settings — tasks, energy logs, captures, and account metadata in a single file. KeptMind makes everything you have created exportable in a single click. The export is a structured JSON file containing all of your tasks, energy logs, voice capture transcripts, calendar links, and account metadata. The format is intentionally simple so you can move your data to another tool, archive it, or feed it into your own scripts. ## Where to find the export Open the KeptMind app, go to **Settings → Data → Export your data**. Tap the export button. The app prepares your archive (typically 1-5 seconds for normal account sizes) and offers it as a download or share-sheet target. On iOS you can save it to Files, AirDrop it, or send to email; on Android the share sheet behaves the same way. On the web, sign in at keptmind.com, navigate to Settings, and choose Data → Export. The browser downloads the JSON directly. Both paths produce the same file format. ## What the export contains The exported JSON includes: - **Tasks**: every task you have ever created, with creation date, completion date, energy level, priority, scheduled time, and source (voice / text / imported) - **Captures**: the original voice or text input that produced each task, including transcription quality metadata - **Energy logs**: every daily energy check-in (good / meh / bad) - **Nudges**: which reminders fired, which channel (push / SMS / call), and whether they were acknowledged - **Calendar links**: any external calendar accounts connected (Google, Apple, Outlook) — connection metadata only, not the events themselves - **Account info**: email, plan, signup date, opt-in flags ## What is NOT in the export Audio files are not included. Voice recordings are deleted from our servers within 24 hours of transcription, so by the time you export there is nothing to include. The transcripts are preserved in the captures section. Third-party calendar event content (the actual events from Google Calendar, etc.) is not exported because we never store it — we read it on-the-fly via OAuth. Your calendar provider remains the source of truth for those events. ## Re-importing or migrating KeptMind does not currently offer a one-click import from the JSON back into a new account or another tool. The format is documented and stable enough that you can write a small script to convert it for most modern task tools (Todoist, Things, Notion, etc.). If you need help with a specific migration, email hello@keptmind.com — we have helped users move to and from common tools many times. ## Frequently asked questions ### How often should I export? Most users do not need to export regularly. Your data is backed up on our servers continuously, and full account deletion is the only event that removes it. If you want personal redundancy, exporting once a month is plenty. If you are about to leave the service, export immediately so you have the data before any 30-day deletion window passes. ### Does export cost anything? No. Export is free on every plan, including Free. Right of access is a GDPR right, and we treat it as such — never gated behind a paywall. ### What if export fails? Email hello@keptmind.com with your account email. Most failures we see are network timeouts on very large accounts (10,000+ tasks); we can run an offline export and email it to you within a business day. ### Can I delete just part of my data? Yes. Settings → Data → Delete includes options for: voice capture history only, all tasks, all energy logs, or full account deletion. Each is irreversible. The full export gives you a snapshot to keep before deletion if you want one. For full deletion of your account, see the [data security article](/help/data-security) which covers retention periods and the process.

Question 11

How do I set up Google Calendar sync?

Accepted Answer

Connect Google Calendar from web or app settings. One-way sync: tasks you schedule appear in your calendar; calendar events do not flood your task list. KeptMind integrates with Google Calendar via one-way sync: tasks you schedule with a specific time appear as calendar events, giving you a unified view of meetings + tasks in one place. Calendar events do not become tasks — this is intentional, because bidirectional sync creates inbox bloat that ADHD users consistently report as worse than no sync at all. ## Setup (5 minutes) **On the web:** 1. Sign in at keptmind.com 2. Go to **Settings → Integrations → Calendar** 3. Click **Connect Google Calendar** 4. Complete the Google OAuth flow (sign in to your Google account, grant calendar permissions) 5. Choose which calendar to sync to (primary calendar or a dedicated "Tasks" calendar) 6. Done — test by creating a task with a time ("call dentist Friday at 3pm") and checking your calendar **In the mobile app:** 1. Open KeptMind → Settings → Calendar 2. Tap **Connect Google** 3. The OAuth flow opens in your browser — sign in and grant permissions 4. Return to the app — the connection should show as active ## What gets synced - **Tasks with explicit times** → appear as calendar events with start/end time - **Tasks with dates but no time** → appear as all-day events on that date - **Tasks without dates** → do not sync (they live only in KeptMind's Today/Backlog) - **Recurring tasks** → sync as recurring calendar events - **Task notes** → appear in the calendar event description - **Completed tasks** → the calendar event is not auto-deleted (you can remove it manually) ## What does NOT sync - Calendar events → tasks (intentionally disabled to prevent inbox bloat) - Other people's calendar invitations → tasks - Calendar event changes → task changes (one-way only) If you need to see your calendar events while planning in KeptMind, the app reads your calendar in the background and shows a "today's meetings" summary on the Tasks tab — but it does not create tasks from them. ## Multiple calendars On the **Pro** plan, you can connect multiple Google accounts or choose different target calendars for different task categories. Free plan supports one calendar connection. ## Troubleshooting **Sync not working after setup:** - Check that the OAuth token is still valid: Settings → Calendar → Status should show "Connected" - If it shows "Disconnected", tap Reconnect and redo the OAuth flow - Some corporate Google Workspace accounts block third-party calendar access — check with your IT admin **Events appearing at wrong time:** - Verify your time zone matches between KeptMind (Settings → Account → Time zone) and Google Calendar - If they differ, events shift by the offset between the two **Duplicate events:** - Usually happens when you connected the same Google account twice. Disconnect all, then reconnect once. **Sync delay:** - Events typically appear in Google Calendar within 30 seconds of task creation. Longer delays indicate a network issue or an expired OAuth token. ## Disconnecting Settings → Calendar → Disconnect. This stops future sync immediately. Events already created in Google Calendar remain (they are real calendar events now); KeptMind does not delete them retroactively. ## Frequently asked questions ### Can I sync with Apple Calendar instead? Yes. The same Settings → Calendar flow offers Apple Calendar (via CalDAV) as an option alongside Google. Setup is similar — authorize the account, choose target calendar, verify with a test task. ### What about Outlook / Microsoft 365? Supported via Microsoft Graph API. Settings → Calendar → Connect Microsoft. Some corporate M365 environments require admin approval for third-party integrations. ### Will syncing slow down KeptMind? No. Sync runs asynchronously after task creation. The app remains responsive; the calendar event appears within 30 seconds without any delay to your capture flow. ### Can I choose which tasks sync? On Pro, yes — you can set sync rules per energy level or per category. On Free, all timed tasks sync to the connected calendar. ### Is my Google data safe? KeptMind requests only calendar write permission (to create events) and calendar read permission (to show your meetings summary). We do not access your email, contacts, or any other Google data. The OAuth token is stored encrypted and can be revoked anytime from your Google Account security settings. For the broader context on how KeptMind handles data, see [Are my recordings secure?](/help/data-security). For the blog-level deep dive on calendar integration for ADHD, see [How to sync KeptMind with Google Calendar](/blog/how-to-sync-keptmind-google-calendar).

Question 12

Why did I get an SMS after the push?

Accepted Answer

Escalation: push → SMS → call. KeptMind escalates reminders for tasks you marked as critical, using the channels and timing you configured. Non-critical tasks never escalate. KeptMind's escalating nudge system is designed to solve a specific ADHD problem: push notifications are easy to dismiss, and most ADHD adults have trained their nervous system to treat app pings as background noise within two weeks of any new app. For genuinely critical items — medical appointments, hard deadlines, commitments where missing them has real consequences — a single push notification is not enough. ## How escalation works When you mark a task as **critical** (the red flag icon), KeptMind schedules a reminder chain: 1. **Push notification** fires at the scheduled time (or the configured lead time before the deadline) 2. If you do not acknowledge the push within the **wait time** (default: 15 minutes, configurable), an **SMS** is sent to your verified phone number 3. If you do not acknowledge the SMS within a second wait window, a **voice call** is placed to your phone with a brief spoken reminder of the task Each step only fires if the previous one was not acknowledged. Acknowledging means: opening the notification, tapping "done" or "snooze" in the app, or replying to the SMS. ## What triggers escalation Only tasks you explicitly mark as **critical** can escalate. Regular tasks get push reminders only (and those pause on bad-energy days). The critical flag is a deliberate opt-in per task — you decide which items earn the escalation chain. Common items users mark critical: medical appointments, tax deadlines, school pickups, medication reminders, flight check-ins, important work deliverables. ## Configuring escalation Settings → Notifications → Escalation: - **Channels**: toggle push, SMS, and call independently. You can enable push + SMS but disable call, for example. - **Wait time**: how long between each escalation step (5 min, 10 min, 15 min, 30 min). Shorter = more aggressive; longer = more patient. - **Phone number**: required for SMS and call. Verified via a one-time code. - **Quiet hours**: escalation pauses during configured sleep hours (e.g. 11pm-7am). Critical items scheduled during quiet hours fire their first push when quiet hours end. ## Plan requirements - **Free plan**: push reminders only (up to 3/day). No SMS or call. - **Pro plan**: push + SMS + call escalation. Unlimited critical items. - **AI+ plan**: same as Pro, plus AI can auto-suggest which items should be critical based on your language patterns. ## Why you received an SMS If you received an unexpected SMS from KeptMind, it means: 1. You have a task marked as critical 2. A push notification fired and you did not acknowledge it within the wait time 3. SMS channel is enabled in your escalation settings 4. Your phone number is verified If you do not want SMS escalation, go to Settings → Notifications → Escalation → toggle SMS off. The push reminders continue; only the SMS step is removed. ## Why you received a phone call Same logic as SMS, one step further. The call fires only if both push and SMS were unacknowledged. The call is a brief automated message: "KeptMind reminder: [task title]. Press 1 to mark done, press 2 to snooze." It lasts about 15 seconds. If you do not want calls, toggle Call off in escalation settings. Push and SMS continue. ## Technical details - SMS and calls are delivered via Twilio (US/EU numbers). Delivery depends on your carrier; some carriers block short-code SMS or automated calls. - If SMS delivery fails (carrier block, invalid number), the nudge is marked "failed" in your nudge history (Settings → Notifications → History). - Call attempts ring for 30 seconds. If you do not answer, no voicemail is left; the nudge is marked "missed" and no further escalation happens for that task. - Each critical task escalates at most once per scheduled reminder. If you snooze the task, the next reminder starts the chain fresh. ## Frequently asked questions ### Can I escalate to a different phone number (partner, assistant)? Not currently. Escalation goes to the verified number on your account only. Shared nudges (to a partner) are available on the Family plan as a separate feature. ### What if I am in a meeting and cannot acknowledge? The escalation chain fires regardless of context. If you know you will be unavailable, snooze the task before the meeting starts — snoozed tasks do not fire reminders until the new time. ### Is there a limit on critical tasks? No hard limit on Pro/AI+. However, the system is designed for 1-3 critical items at a time. If you mark 20 tasks as critical, you will receive 20 escalation chains, which defeats the purpose. Reserve critical for genuinely high-stakes items. ### Can I see a history of all nudges sent? Yes. Settings → Notifications → History shows every nudge (push, SMS, call) with timestamp, channel, and whether it was acknowledged, missed, or failed. ### Why did the SMS come from a weird number? KeptMind uses Twilio for SMS delivery. The sending number varies by region and is not a recognizable KeptMind-branded number. Save it as a contact if you want to recognize it in the future. The SMS always starts with "KeptMind:" so you can identify it. For the broader context on how KeptMind handles reminders and attention, see the blog post on [ADHD time blindness and apps that help](/blog/what-is-time-blindness-apps-that-help).

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